1. Scope and Purpose
This Withdrawal Policy governs all withdrawal transactions initiated by users of Xhjili. It forms part of the Terms of Service and outlines the conditions, verification requirements, and flows for returning funds to users. Xhjili may amend this policy at any time; updates apply to withdrawals from the date of publication or notification to users.
2. Identity Verification and Compliance
Withdrawals are subject to identity verification. Users must complete KYC procedures before processing withdrawals. Acceptable documents include government issued photo ID, proof of address, and confirmation of the payment method used for deposits. Xhjili may suspend withdrawals pending documentation or for anti money laundering and fraud checks. Ongoing verification may occur at any time during the relationship with Xhjili.
3. Eligibility for Withdrawals
- Funds must be cleared in the user account; bonuses and pending deposits must be released before withdrawal eligibility.
- Users must have fulfilled the wagering condition on active deposits at least once prior to withdrawal.
- Withdrawal requests must be submitted through the official withdrawal channel; duplicate or conflicting requests may be canceled.
4. Withdrawal Methods and Currencies
Available withdrawal methods are shown in the user account and may vary by jurisdiction. In general, withdrawals are processed to the same method used for the corresponding deposit when possible. If the original deposit method is unavailable, Xhjili will offer an alternative supported withdrawal method. The platform supports fiat currencies including USD, EUR, and GBP, among others, as listed in the user’s account. Crypto withdrawals are sent to the cryptocurrency wallet linked to the account.
5. Limits and Scheduling
- Minimum withdrawal amount is 40 USD or equivalent in the account currency.
- Per transaction withdrawal limits vary by method. Examples include bank transfers up to 20,000 USD per transaction, e wallet withdrawals up to 10,000 USD per transaction, and crypto withdrawals up to 25,000 USD per transaction. Exact limits are shown in the Withdrawals section of the account.
- Monthly and daily caps may apply to non jackpot winnings; typical ranges are published in the account and may differ by jurisdiction.
- Withdrawals involving deposits made in a different currency or asset class may be subject to conversion or method restrictions.
6. Processing Time and Decision on Withdrawals
Withdrawal requests are reviewed and either approved or denied within two business days after submission. Users may cancel withdrawal requests before finalization. If additional verification is required, processing may take longer and the user will be notified.
7. Fees, Exchange Rates, and Taxes
Withdrawal fees may apply and will be disclosed on the withdrawal screen prior to submission. Users are responsible for any currency conversion costs and for reporting any taxable winnings in accordance with local law. Final withdrawal amounts are determined by the payment provider, with any applicable exchange rate applied at the time of processing.
8. Prohibited Withdrawals and Fraud Prevention
Xhjili may withhold, reverse, or block withdrawals if there is suspicion of fraud, misrepresentation of funds, or violation of the Terms of Service. The company may suspend or close accounts and reverse funds in accordance with internal controls and applicable law. Attempts to withdraw funds from a source not linked to the user account, or otherwise abusive activity, may be treated as prohibited and grounds for account action.
9. Refunds, Chargebacks, and Reversals
Chargebacks initiated by a user will be treated as a dispute or reversal of withdrawal. The company may suspend the account and recover funds. Refunds for withdrawal related issues will be processed within two business days by the company; refunds do not apply to services consumed during gameplay.
10. Documentation and Data Handling
The company may request additional documentation at any stage to verify identity and ownership of funds. Personal data handling complies with applicable data protection laws. Records of withdrawals are retained in accordance with legal and regulatory requirements.
11. Changes to the Policy and Governing Law
The company may modify this policy at any time. Notices of changes will be published on the platform. This policy is governed by the laws applicable to Xhjili and disputes will be resolved in the appropriate jurisdiction.
12. Support
For questions about withdrawals, contact Xhjili support through the official channels available in the account interface.