Scope and Application
This Privacy Notice explains how Xhjili collects, uses and protects your personal information in connection with its online gambling services. It applies to the services operated by Xhjili and related platforms under our control.
Information We Collect
- Personal information you provide when registering an account or making a payment, including your name, date of birth, address, email address and contact numbers.
- Payment information provided through approved gateways, including cardholder name, card number, expiry date and the last four digits of the card, stored as payment references in our systems.
- Account data such as user ID, login history and time zone.
- Information automatically collected during use of our services, including IP address, device and browser details, language, and cookie data.
- Winnings and verification data required for withdrawals, including identity verification when winnings exceed 2,500 USD.
How We Use Your Information
- To provide, operate and maintain Xhjili services and user accounts.
- To process deposits and withdrawals and enable payments through approved gateways.
- To verify age and detect and prevent fraud, including ongoing security assessments.
- To communicate account activity, service updates and legally required notices.
- To market Xhjili products and related services, subject to your consent and applicable rights.
Sharing and Disclosure
- With service providers and contractors who perform services on our behalf under data processing agreements and confidentiality obligations.
- To comply with legal obligations, protect rights and safety, and respond to lawful requests.
- In anonymized or aggregated form for security analytics and research purposes.
- Within our corporate group and with affiliates or partners for business operations, subject to appropriate safeguards.
Data Retention and Deletion
We retain personal data for as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. Backup copies may be retained for up to 12 months and are maintained for continuity and data restoration; deletion from backups may occur only in accordance with our data recovery processes. You may request deletion or anonymization of your personal data in accordance with this policy, subject to applicable legal and transactional requirements.
Data Security
We implement technical and organizational measures to protect data, including encryption of data in transit using SSL, encryption at rest where feasible, access controls, regular security updates and PCI-DSS aligned practices for payment processing. We require our subsidiaries, agents, and suppliers to maintain appropriate security measures.
Your Rights and Choices
- Access and rectify information you have provided; request data portability where applicable.
- Request deletion or anonymization of personal data, subject to retention obligations.
- Opt out of marketing communications and withdraw consent where applicable.
- Maintain compliance with age requirements and report suspected minor access; actions may include security reviews.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the service, analyze traffic and tailor the user experience. This includes strictly necessary cookies for account operation and legal notices, as well as analytical and advertising cookies. You may adjust browser settings to decline cookies, noting that some features may be unavailable.
International Data Transfers
Personal information may be transferred to and stored in jurisdictions outside your residence. We implement safeguards appropriate to the data transfers and require processing partners to comply with our privacy standards, regardless of location.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. For material changes affecting your rights, we will provide notice and publish the updated policy on our platforms. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Notice or wish to exercise your rights, contact Xhjili using the channels provided in our customer support or legal notices. We will respond in a timely manner in accordance with applicable law.