Our Responsible Gaming Commitment
At Xhjili, responsible gaming is integral to our operation. We treat gambling as entertainment and provide tools, policies, and support to help you manage your activity safely. This policy outlines the safeguards we implement and the actions you may take to maintain responsible engagement with our services.
Age Verification and Minor Protection
Participation in Xhjili services is strictly limited to individuals who have reached the legal age for gambling in their jurisdiction. We verify age during registration and may require documentary evidence. Providing false or incomplete information may result in account termination, withholding of winnings, and legal action where applicable. We also recommend maintaining parental controls and using appropriate software to prevent access by minors.
Personal Limits and Budget Management
Players may configure personal limits to manage their activity. Available controls include:
- Deposit limits
- Loss limits
- Session time limits
Limit changes: reductions take effect immediately. Requests to increase or remove limits require a minimum processing period of seven days from receipt, after which the new limit becomes effective unless the request is withdrawn.
Self-Exclusion and Cooling-Off Periods
Xhjili offers self-exclusion to suspend access to all services for a defined period. During exclusion, account access is blocked and no betting activity may occur. If you initiate self-exclusion for a specified duration, you may request extension or removal after the period ends in accordance with policy. If you opt for indefinite self-exclusion, you will not be able to access services until you submit a formal reactivation request and the period has lapsed in accordance with policy. We strongly recommend withdrawing any remaining funds before or during the exclusion period. Processing of requests for reduced exclusion or reactivation will require a minimum seven-day interval from the date of receipt.
Access to Financial History
You may review a complete history of deposits, withdrawals, and transfers from your Xhjili account at any time within the My Account section. The current balance is displayed in real time and remains accessible unless restricted by ongoing protective measures.
Recognizing Signs of Problem Gambling and Self-Assessment
We acknowledge that gambling can become problematic for some individuals. We provide tools to assess risk, including a brief self-assessment questionnaire commonly used by professional services. If the results indicate potential risk, you should reduce activity or initiate self-exclusion and seek independent professional guidance promptly.
Professional Help and Support
If you believe you or someone you know may have a gambling problem, contact licensed mental health or addiction professionals in your jurisdiction. Local helplines and treatment services can offer confidential assessment and support. Xhjili can supply information about available services upon request through our dedicated support channels.
Contacting Xhjili for Responsible Gaming Support
For guidance on limits, self-exclusion, or other responsible gaming matters, use the in-site help center or contact our Responsible Gaming team via secure channels. All requests are acknowledged and processed in accordance with policy timelines and applicable law.
Privacy, Data and Cookies
By using Xhjili, you consent to the processing of personal data and the use of cookies as described in our privacy policy. We implement appropriate technical and organizational measures to safeguard data and provide options to manage cookie preferences within your account settings. Data retention complies with applicable law and our internal retention schedule.